Refund and Cancellation Policy

What this policy covers

This policy applies to every paid Panelynx plan, add-on and credit pack bought from Panelynx (Pvt) Ltd, whether you pay by card through PayHere, through Polar, or by invoice. It forms part of our Terms of Service.

Panelynx is software delivered online. There are no physical goods, so nothing is shipped to you and nothing needs to be returned. A "return" under this policy means cancelling a subscription or asking for a refund of a payment.

Cancelling a subscription

You can cancel at any time from Settings, then Billing, in your workspace, or by writing to us. Cancelling stops the next renewal. You keep access to your plan until the end of the period you have already paid for, and you are not charged again.

• Monthly plans: cancellation takes effect at the end of the current month
• Annual plans: cancellation takes effect at the end of the current annual term
• Enterprise agreements: cancellation follows the notice period in your order form

After the paid period ends, paid features stop. You can still export your data, as described in our Terms of Service.

When you can get a refund

Your first payment

If you are not satisfied, you can ask for a full refund of the first payment for a new paid subscription within 14 days of that payment. This applies once per customer and to monthly and annual plans alike.

Our mistakes

We refund in full, at any time, any amount we charged in error: a duplicate charge, a charge after you cancelled, or a charge for the wrong plan or amount.

Service failure

If Panelynx is unavailable or materially fails to work as described for a sustained period and we cannot fix it within a reasonable time after you tell us, we will refund the unused part of your current paid period.

Add-ons and credit packs

Vacancy packs and AI credit packs can be refunded within 14 days of purchase if none of the pack has been used. A pack that has been partly or fully used is not refundable.

When refunds do not apply

Outside the cases above, payments are not refundable. In particular:

• Renewal payments of a monthly or annual plan, once the renewal has been charged
• The unused part of a month or year when you cancel part way through it
• A downgrade to a lower plan part way through a period; the lower price applies from the next renewal
• Accounts suspended or closed for a breach of our Terms of Service

How to ask for a refund

Email us at the address below, or use the contact page, from the email address on your Panelynx account. Include your workspace name, the date and amount of the payment, and the reason for the request.

We confirm we have received your request within two business days and tell you our decision within five business days.

How refunds are paid

An approved refund is paid back to the card or account you paid with, through the same payment provider (PayHere or Polar), in the currency you were charged. We cannot refund to a different card, account or person.

• We start the refund within five business days of approving it
• Your bank or card issuer usually shows it within 5 to 14 business days after that
• Invoice payments made by bank transfer are refunded by bank transfer to the account they came from

We refund the amount we received. We are not responsible for exchange-rate differences or charges your own bank applies. Where a refund is made, we issue a credit note against the original invoice.

Disputed charges

If you think a charge is wrong, please contact us first. We can usually fix it faster than a card dispute. If a chargeback is raised, we may pause the workspace until it is resolved.

Changes to this policy

We may update this policy. The version in force on the date of your payment applies to that payment. For material changes we give at least 30 days notice by email to the account owner.

Contact

Questions about cancelling, billing or a refund? Reach us using the details below.